The participant from Italy wished to close their casino account immediately after recognizing it was illegal to Perform and withdraw funds from non-AAMS websites. That they had submitted their verification files multiple moments without good results and experienced never ever been given confirmation of your account closure Irrespective of statements through the casino.
Nevertheless, I want to explain that we only manage complaints related to account closures because of gambling dependancy. If You are looking to close your account for other reasons, it is possible to just stop making use of it and chorus from logging in.
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The casino experienced clarified their high-quality benchmarks for the verification Image. Despite multiple attempts, the participant had been struggling to fulfill these specifications. We had tried to help the player in resolving this situation, but a result of the deficiency of response within the player, we had been unable to additional investigate and experienced rejected the grievance.
Thanks for allowing me know. This complaint will now be shut. Thank you for the comprehending, I am sorry we could not be of much more assistance on this occasion. Please never be reluctant to Get hold of us when you run into any challenges using this or any other casino Down the road.
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La ringraziamo per il suo opinions. Le saremmo grati se potesse fornirci i suoi dati di contatto. In questo modo potremo verificare la situazione in modo più preciso.
Due to aforementioned motives, this grievance will now be closed. Thank you for your personal comprehension, I am sorry we could not be of extra assistance on this situation. Please will not wait to Get in touch with us in the event you operate into problems with any on line casino Sooner or later.
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It’s something which really serious and licensed casinos get quite severely, and while it may take a handful of working days to finish, That is to guarantee everything is verified correctly.
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no no update, I even despatched the bank card exactly where the card variety is obvious, Nonetheless they continue to decline, I no longer know how to proceed to have the ability to withdraw my money rightfully, but can some authority intervene?